How can we help?
Quick answers to the questions people ask most. If yours isn’t here, write in. Every message is read by the person who makes Wyn.
A habit isn’t logging from Apple Health.
Open the Health app, tap your picture, then Privacy › Apps › Wyn, and make sure the figure the habit uses is turned on. Health locks its data while your iPhone is locked, so a total can catch up only after you unlock.
On the habit’s page, check that tracking is set to Apple Health rather than by hand.
I’m not getting reminders.
Check iPhone Settings › Notifications › Wyn and turn on Allow Notifications. In Wyn, reminders and nudges are part of Wyn Focus; you can choose which kinds arrive in Wyn’s Settings › Notifications.
A Focus mode on your iPhone can also hold notifications back until it ends.
How do I restore Wyn Focus on a new iPhone?
Sign in with the same Apple Account, open Wyn, and tap Settings › Restore purchases. Your plan comes back in a moment. You never pay twice.
My habits aren’t syncing between devices.
Sync needs Wyn Focus, iCloud sync switched on in Wyn’s Settings, and the same Apple Account signed in to iCloud on each device, with iCloud Drive turned on.
Wyn’s Settings › Backup & Sync says what, if anything, is in the way, such as full iCloud storage, and how to fix it.
How do I move my habits to a new phone?
With iCloud sync on, they arrive by themselves. Without it, tap Settings › Back up now on the old phone, send yourself the .wyn file, and open it on the new one to restore.
How do I cancel my subscription?
Subscriptions are managed by Apple: iPhone Settings › your name › Subscriptions › Wyn. You keep Wyn Focus until the end of the period you paid for, and nothing you logged is deleted.
How do I delete my data?
In Wyn, tap Settings › Erase everything. It removes every habit, day, note and milestone from your iPhone and from your iCloud. We don’t hold a copy, so there is nothing else to ask us to delete.